Customer Service

Shipping policy

  • No charge for self-collection at the studio when you book an appointment
  • 35 NIS for deliveries outside Israel via Israel post (order reaches destination within 30 business days from date of shipment)
  • Any VAT charges from shipping abroad based on country's law will be incurred by the customer.
  • Studio booking available for up to 7 days from booking date


Return and Exchange policy

  • Shipments will be delivered to customers in a box and padded envelope.
  • Items bought on the site can be exchanged in the studio or by return mail  within 30 days from date of purchase as long as they are unused and receivable.
  • Replacement items are sent via registered mails to the customer at no extra charge.
  • Refund is available for items returned within two weeks of delivery following the provisions of the Consumer Protection Law.
  • Shipping charges will not be refunded
  • The item should be sent by registered mail to Ada Rosen Gal's studio at Nof-Harim 204, Kochav Yair-Tzur Yigal, postal code 44862. However, the cost of shipping is on the customer
  • Replacement and refund are unavailable for special orders
  • In cases where items meets the customers demand but they desire any change, the item should be sent to the studio at  204 Nof-Harim St., Kochav Yair-Tzur Yigal  and the cost of the change will be communicated to the customer.


Warranty and repair policy

  • Ordered items will be delivered to customers in an original box together with a padded envelope.
  • All jewellery is made in Israel and crafted by hand.
  • All jewellery goes through a strict quality control process.
  • For repair of damaged jewellery, return directly to the studio or have the item delivered together with the invoice to the studio via a registered mail. Shipping costs will be borne by the customer.
  • All jewellery comes with a one year warranty from the purchase date.
  • For repair of jewellery that is not covered by warranty, return directly to the studio or have item together delivered to the studio via a registered mail. The cost of repair differs for different jewelleries; prices are specified below

Bracelet: 40 NIS

Chain: cost ranges from 300 NIS – 40 NIS

Over 300 NIS – 50 NIS

Judaica: 60 -40 NIS


Ensuring proper use of the jewellery

  • Desist from wearing jewellery while working out or having a bath to prevent coating from wearing off over time.
  • Ensure the jewellery is kept in a cool and dry place.

Please reach out to the studio on 054-2076583 for more inquiries.

Thank you